Terms and Conditions

  1. Status
    1. These terms constitute a legal document (‘the Agreement’) which sets out the rights and obligations of you as a Purchaser of our goods and services (“you”) and those of Flexisport Ltd (“Flexisport”, “we” or “us”) in relation to the services and products offered by us through this site. This site is owned and operated by Flexisport Ltd, registered office: 21, The Point, Rockingham Road, Market Harborough, LEICS, United Kingdom, LE16 7NU. Registered number: 4612500.
  2. Placing an Order
    1. We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
  3. Price
    1. The prices payable for goods that you order are as set out in our website. Care has been taken to ensure that prices quoted are correct at time of publishing and all goods have been properly described. However, orders will only be accepted if there are no material errors in the quoted prices or description of the goods.
    2. There are no delivery charges for many of our goods. Our delivery charges are set out on our website and we may not be able to deliver to some locations.
    3. All prices displayed are inclusive of VAT.
  4. Delivery of goods to you
    1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
    2. Whilst every effort will be made to dispatch your order as soon as possible, some of our products have a lead time of up to 6 weeks. Products that are dispatched from stock (when available) can often be delivered with in 7 days. However, we cannot be responsible for any failure to meet this delivery time unless you have paid for a guaranteed delivery time.
    3. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
  5. Cancellation by us
    1. We reserve the right to cancel the contract between us if:
      1. we have insufficient stock to deliver the goods you have ordered;
      2. we do not deliver to your area; or
      3. one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
    2. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
  6. Returns
    1. If any of our goods are faulty and the fault develops within the first 7 days following delivery you may return the unit(s) to us for evaluation. If faulty, the unit will be replaced and returned to you at our expense. You must ensure that you include a copy of your original sales invoice together with a full written report on the fault and failure to do so will result in a delay in dealing with any fault.
    2. We cannot accept any responsibility for damage to goods in transit that have not been properly packed in their original packaging. Please ensure that units are packed in an outer box with all original packaging to ensure the product box is not defaced.
  7. Liability
    1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
    2. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this Agreement and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question or as otherwise stated under this Agreement.
    3. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
    4. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
  8. Notices
    1. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address by e-mail to sales@flexisport.com and all notices from us to you will be displayed on our website from to time.
  9. Events beyond our control
    1. We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
  10. Invalidity
    1. If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
  11. Privacy
    1. You acknowledge and agree to be bound by the terms of our privacy policy:
      click here to view our privacy policy.
  12. 14. Third party rights
    1. Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
  13. Governing law
    1. The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
  14. Entire agreement
    1. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

    Last updated: June 2023